Inside a commercial hen farm
Case Study
Morris Hatchery

Morris Hatchery has Reliable, Efficient Communication and Delivery with FRAYT’s Customer Support

Cargo Vans
/
Box Trucks
Cincinnati, OH
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Morris Hatchery, Inc. is one of the largest producers of top quality commercial brown and white layer hatching eggs. They’ve been operating as a family owned and operated business since 1962. The company originally began with quail breeding, hatching and growing operations. Throughout the years of continual expansion, they’ve grown to become a major breeder of many different strains of poultry.
“My favorite part about using FRAYT doesn’t actually involve the platform itself, although it’s intuitive and makes my life much easier. I find the customer support to be the most helpful part. No matter the issue or question I have, I always am answered by the FRAYT Team quickly and effectively. That isn’t the norm anymore, especially for a technology company.”
Susanne
Sales Director

The Problem

Morris Hatchery has several drivers with regular routes. However, often, additional orders require deliveries beyond what their in-house team was able to complete.

This resulted in other members of the Morris Hatchery Team having to make the deliveries themselves, along with other job responsibilities. It would take 2-3 hours on average for a round trip delivery.

Sales Director, Susanne, decided she needed to look for a better way to manage intermittent deliveries.

The Solution

After signing up for a FRAYT Business Account, Susanne was able to schedule on-demand deliveries in just a couple of minutes.

Our platform matched her with reliable drivers, gave real-time tracking, and shared delivery confirmation instantly.

She loves the peace of mind that she gets using FRAYT. She scheduled a recurring weekly delivery so she doesn’t have to worry about the details and knows every order will be delivered efficiently.

Fleet Augmentation

Augment your last mile delivery fleet with our vehicles to meet peak demand and handle overflow, so your operations can scale with demand an in instant.

Capacity Planning

Optimize your delivery capacity and improve your ability to meet fluctuating demand with easy-to-use planning tools.

Live Operations Support

Access live support from a dedicated team during business hours to assist with any issues as they arise. Chat support available 24/7.

The Results

After signing up for a FRAYT Business Account, Susanne was able to schedule on-demand deliveries in just a couple of minutes.

Our platform matched her with reliable drivers, gave real-time tracking, and shared delivery confirmation instantly.

She loves the peace of mind that she gets using FRAYT. She scheduled a recurring weekly delivery so she doesn’t have to worry about the details and knows every order will be delivered efficiently.

“My favorite part about using FRAYT doesn’t actually involve the platform itself, although it’s intuitive and makes my life much easier. I find the customer support to be the most helpful part. No matter the issue or question I have, I always am answered by the FRAYT Team quickly and effectively. That isn’t the norm anymore, especially for a technology company.”
Susanne
Sales Director
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