Wesco Supply storefront
Case Study
Wesco

WESCO Supply Saves Time with The FRAYT Delivery Platform

Cargo Vans
/
Box Trucks
Cincinnati, OH
Share:
WESCO is a Fortune 500® global electrical, communications, and utility distribution and supply chain solutions company. With a strong portfolio of businesses and a high-performance continuous improvement culture, WESCO develops solutions to satisfy the complex challenges our customers face every day.
“Using FRAYT gives me one less thing to worry about during my work day. I know that every item will be delivered quickly and efficiently. I love being able to communicate easily with support staff, and work with the same rotation of reliable drivers.“
Scott
Senior Operations Supervisor

The Problem

Offering job site delivery is an additional service WESCO offers to delight their customers and stand out from competitors. Although they have an in-house driver base for regular routes, an influx of daily deliveries beyond that requires using an additional delivery solution.

Senior Operation Supervisor, Scott, previously used a different on-demand delivery platform. But with a lack of customer service and a clunky UI causing unnecessary delays, he decided to start looking for another delivery solution.

The Solution

After making the switch to the FRAYT Platform, Scott instantly noticed time-saving improvements.

He can contact the FRAYT Team for support directly and within minutes, rather than lengthy on-hold calls using a corporate number.

Our intuitive platform allows for scheduling deliveries quickly, so Scott can focus on other aspects of his busy day and not worry about delivery details.

Scott has built relationships with the same rotation of FRAYT Drivers and is able to request them for deliveries.

Fleet Augmentation

Augment your last mile delivery fleet with our vehicles to meet peak demand and handle overflow, so your operations can scale with demand an in instant.

Capacity Planning

Optimize your delivery capacity and improve your ability to meet fluctuating demand with easy-to-use planning tools.

Live Operations Support

Access live support from a dedicated team during business hours to assist with any issues as they arise. Chat support available 24/7.

The Results

After making the switch to the FRAYT Platform, Scott instantly noticed time-saving improvements.

He can contact the FRAYT Team for support directly and within minutes, rather than lengthy on-hold calls using a corporate number.

Our intuitive platform allows for scheduling deliveries quickly, so Scott can focus on other aspects of his busy day and not worry about delivery details.

Scott has built relationships with the same rotation of FRAYT Drivers and is able to request them for deliveries.

“Using FRAYT gives me one less thing to worry about during my work day. I know that every item will be delivered quickly and efficiently. I love being able to communicate easily with support staff, and work with the same rotation of reliable drivers.“
Scott
Senior Operations Supervisor
F (frayt) logo

<1 HR

Pickup time, guaranteed

F (frayt) logo

20,000+

Owner/Operator Drivers in Our Network

F (frayt) logo

99%

Driver-delivery match rate

Let's Connect!

Give us some details and we'll get started!