Driver App Guide

How to use the app

Once you are registered and approved, this is what you’ll see when you login to the app.

Opening up the app will update your location with us. You will receive notifications with delivery offers based on your last seen location in the app.

There is no need to mark or tell us when you are available in the app. You will always get all offers that fit your vehicle size. You are never forced to accept matches – it is always up to you.

Accepting a Match

The FRAYT app alerts you with a notification that a “match” is available (a match is a delivery opportunity).  You look at the app and review the match details such as: pickup location, delivery location, time requirements, loaded miles and pay.

To accept the Match, you must verify your agreement to the terms, and then you tap “Accept”. Be aware that other drivers will be seeing the offer at the same time as yourself, so you may want to move quickly to increase your chances of getting the delivery.

After accepting the Match, you will be told whether you accepted successfully or if it was already taken. On the FRAYT app you will see the following screen on your phone:

If you tap the “Navigate” button you will be taken to your phone’s default navigation app (Google Maps or Apple Maps) for turn-by-turn directions. Make sure to note the requested pickup time. If it has no specific time it will say ASAP, and you should go pick it up immediately.

Please notify the FRAYT if you are going to be late for the pickup via the Support chat. You can always reach out to FRAYT by clicking the inbox icon in the bottom right and tapping “Get Help”. It is good practice to notify FRAYT of any unusual circumstances as well.

En Route

Once you have accepted the match and have confirmed all the details of the delivery, it is time to start driving. When you are ready to start, the first step is to check the toggle that says En Route to Pickup.

Once you are confirmed En Route, this lets the shipper (and FRAYT) know that you are on your way. It will share your location with the shipper, allowing them to see a precise ETA of when you will be arriving at the pickup location.

As you complete each stop on the delivery, you can toggle En Route off or on at any point to communicate when you are moving.

Picking Up

When you get to the pickup location, tap the “Arrive at Pickup” button. Then you should seek out the person who ordered the match if an individual, or if at a business seek out the shipping department. The shipper can be contacted by scrolling down to find the “Customer” panel.

Inform the responsible individual who you are with FRAYT and are here to assist with their delivery.  Sincerely thank the person for their business and assist within reason to get the cargo loaded into your vehicle.

Inspect the cargo for any potential damage. Note the damage through the FRAYT app immediately.

Secure the load in your vehicle using load securement devices, when applicable. You surely don’t want to be injured or have the cargo become damaged through any movement.

If the shipper requires it, at this time you may have to upload additional verifications such as photos of the cargo, a bill of lading, or scanning barcodes.

Use the FRAYT app to document you are loaded (Pick Up Cargo) and leaving the pickup.

Do NOT leave your vehicle unattended, unlocked, or parked out of your sight at any time throughout your trip.  Should you need to park overnight with a load to rest, be sure to park in a well-lit and secure area – and secure your vehicle.

If you are involved in an accident during your trip, please notify FRAYT immediately using the Support chat in the app.


Once the pickup is confirmed, you’ll be able to proceed through the delivery process by selecting each stop and completing all the required steps. Note the dropoff time. If the time is going to be a problem, reach out to the shipper and FRAYT so that we are aware of the issue. Always report any problems as soon as possible.

Upon arriving at the delivery point, repeat the steps from the pickup by finding the appropriate person to accept your delivery.

Remove the securement devices you used to secure the load.

The cargo is removed from your vehicle.

Obtain the name and signature of the person who took control or received the match.

Use the FRAYT app signature input to enter the name of the person.

Tell a friend about FRAYT!

Let us at FRAYT know about your experiences, positive and not-so-positive – we strive for continuous improvement.

Thank you Driver Service Providers for all you do!