According to industry experts, last mile delivery accounts for ~53% of total shipping cost. 94% of consumers say last mile delivery is a critical factor in their online shopping experience.
These statistics highlight the significant impact that last mile delivery has on the overall cost of shipping. By investing in last mile optimization, businesses can make the last mile a customer success center.
Customer expectations for fast, reliable delivery have grown exponentially over the past few years, as have delivery options. Last mile fulfillment has become complex with many service opportunities, including tech-enabled platforms that disrupt traditional business ways.
How should carriers, 3PLs and brokers manage their last milefulfillment processes to exceed growing customer expectations? This webinar explores the last mile landscape, including what it means to work with a last mile delivery partner, where to get started, and how to build a successful partnership. Watch the webinar to learn: